LOFT’s Client Council is making important progress in building client-centred governance and accountability across the organization. By following best practices in engagement such as co-creation, recovery-focused participation, and shared decision-making, the Council ensures that people’s lived experiences shape LOFT’s priorities, policies, and services.
Feedback from clients and staff across the organization helped shape how the Council was set up, ensuring participation is accessible, inclusive, and aligned with how clients want to be involved. By the end of the fiscal year, the Council had met three times, bringing together youth, adults, and seniors from different LOFT programs and locations through easy-to-join virtual and hybrid meetings, with staff support.
Council members have already helped shape key areas, including how clients are recruited, how honourariums are handled, and how client perspectives are incorporated into decisions. These early efforts help LOFT be more transparent, improve how we engage with clients, and support a culture of shared learning throughout the organization.
LOFT will continue building on this work by co-designing a client-focused evaluation strategy and creating a topic calendar led by members, aligned with client priorities and organizational needs. This will help ensure client voices play an even bigger role in shaping LOFT’s future.
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